| 11/04/2013 8:29 pm |
NEWBIE
Regist.: 09/01/2013
Topics: 1
Posts: 2
 OFFLINE | Since I went VIP last month and stopped I have had many technical issues with the game need to contact them for support what is the email I can send it to? |
|
|
| 11/04/2013 9:12 pm |
Cool Senior Member
Regist.: 03/03/2013
Topics: 14
Posts: 60
OFFLINE | Under the game applet just to the left of the "Forum" link you clicked to get here is a "Community" link. Click it and the community page will open. Near the top right of the page just to the right of the word "Message" you will see a drop down arrow. Click it and one of the selections offered is "Contact Developer". When you click it a window will open with a simple form for you to explain your issues and leave an e-mail address. They will get back to you relatively soon. Sometimes not as quick as you might like but not too bad in my opinion. |
|
|
| 11/05/2013 7:06 am |
Moderator
Administrator
Forum Expert
Regist.: 12/06/2012
Topics: 6
Posts: 840
OFFLINE |  Originally Posted by Luke Sutton:
Since I went VIP last month and stopped I have had many technical issues with the game need to contact them for support what is the email I can send it to?
You can write all here. |
................
Support - service advicing people about what they should do after they have caused a backflash. Its common first advice is to cause another backflash and compare sensations.
|
| 10/12/2015 10:10 pm |
NEWBIE
Regist.: 03/20/2015
Topics: 0
Posts: 1
OFFLINE | I'm am a VIP member.
On this date, I purchased two different orders of shrink pills. As I write this, neither order has arrived in my game. I have purchased them in the past with no problem. |
|
|
| 10/13/2015 6:43 am |
Moderator
Administrator
Forum Expert
Regist.: 12/06/2012
Topics: 6
Posts: 840
OFFLINE | Originally Posted by ]I'm am a VIP member.
On this date, I purchased two different orders of shrink pills. As I write this, neither order has arrived in my game. I have purchased them in the past with no problem.[/quote:
Hello Keith,
The answer was given by message.
Best regards,
Alex
|
................
Support - service advicing people about what they should do after they have caused a backflash. Its common first advice is to cause another backflash and compare sensations.
|
| 10/22/2015 11:28 am |
NEWBIE
Regist.: 10/22/2015
Topics: 0
Posts: 1
OFFLINE | Hello,
I've been playing AquaLife 3D for a long time now, and , last week, finally decided to enter one of my tanks in the Tank Decorating contest. (I'm probably the last person in the world to do this!) . 10 diamonds was deducted from my tank yet my tank, according to my son and an alternate account he has, did NOT appear in the contest!
I was out 10 diamonds with nothing to show for it. 
So this week, I decided to participate again, and once again, my tank is NOT appearing and 10 diamonds have left my account! I've searched on my account, on my son's and on two alternate accounts from family members, and the tank has NOT appeared in any of the searches!
So that's 20 diamonds that I am short with nothing to show for it. Please credit my account for these diamonds. I like gifting neighbors diamonds and hate the fact that I've lost 20 of 'em for nothing. |
|
|
| 10/23/2015 2:02 am |
NEWBIE
Regist.: 10/23/2015
Topics: 0
Posts: 2
OFFLINE | Welcome. How do I restart the game? |
|
|
| 10/23/2015 6:20 am |
Moderator
Administrator
Forum Expert
Regist.: 12/06/2012
Topics: 6
Posts: 840
OFFLINE | Originally Posted by ]Welcome. How do I restart the game?[/quote:
Hello Victorija.
Are you sure you want to start the game from the beginning? You are currently on level 45.
Best regards,
Alex
|
................
Support - service advicing people about what they should do after they have caused a backflash. Its common first advice is to cause another backflash and compare sensations.
|
| 12/18/2015 7:40 pm |
NEWBIE
Regist.: 12/18/2015
Topics: 0
Posts: 1
OFFLINE | I have a problem My garland is stuck in the bottom of my tank and I can't click on it to get it moved I sure hope you can help! Thank you Karen |
|
|
| 04/16/2016 5:15 pm |
NEWBIE
Regist.: 04/16/2016
Topics: 0
Posts: 1
OFFLINE | I just purchased a second tank for 50k gold. The game took my gold but did not give me my second tank. I'd either like the tank I purchased or for the 50k gold back on my account. Thank you. |
|
|
| 04/19/2016 4:58 am |
Moderator
Administrator
Forum Expert
Regist.: 12/06/2012
Topics: 6
Posts: 840
OFFLINE | Originally Posted by ]I just purchased a second tank for 50k gold. The game took my gold but did not give me my second tank. I'd either like the tank I purchased or for the 50k gold back on my account. Thank you.[/quote:
Hello Serena.
Please, send us your UID number which you can find under the game. We will check you game log and look for the issue.
Best regards,
Alex
|
................
Support - service advicing people about what they should do after they have caused a backflash. Its common first advice is to cause another backflash and compare sensations.
|
| 04/29/2016 10:54 am |
NEWBIE
Regist.: 04/29/2016
Topics: 0
Posts: 1
OFFLINE | just got second tank but it is not showing help |
|
|
| 05/01/2016 5:37 am |
Moderator
Administrator
Forum Expert
Regist.: 12/06/2012
Topics: 6
Posts: 840
OFFLINE | Originally Posted by ]just got second tank but it is not showing help[/quote:
Hello James,
Please, send your UID number, which you can find under the game.
Best regards,
Alex
|
................
Support - service advicing people about what they should do after they have caused a backflash. Its common first advice is to cause another backflash and compare sensations.
|
| 07/04/2016 4:59 pm |
NEWBIE
Regist.: 04/09/2014
Topics: 0
Posts: 1
OFFLINE | Dear Sir/Madam,
I am a regular player (obviously) and have been for quite some time now. Yesterday i encountered a problem to do with gateway 504 i think it said and as a result couldn't load my game. I've just come back to it and it loaded perfectly. Unfortunately through to no fault of my own (i don't think) all mt 4 tanks needed cleaning and all my fish are ill. At a rough estimate if all fish in every tank are suffering the same fate it will cost me around 200 000 coins to get them fit again. As it wasn't my fault i was hoping that something could be done to help.
Thankyou.
Richard Clark. |
|
|
How do you contact technical support?
OFFLINE
[EMAIL]spencergee1@gmail.com