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Editor Questions in purple:

What is your "ideal" customer?

Zylinc:
An ideal customer for Zylinc is a medium to large enterprise (commercial or public) with a large number of employees engaged in customer service or collaboration with colleagues or partners where real-time personal interaction over the phone and other communication modalities is important.

What are your top 3-5 advantages of your product/solution?

Zylinc:
We have two main product categories. One category is Call Center oriented, the other category is for those types of situations where customers are calling a person on a direct line in the company - or a call gets transferred from the Call Center, down or to the department, directly to a SME (Subject Matter Expert).

We provide tools for corporate workers who have interactions with customers or colleagues. E.g., we provide personal computer tools with switching and forwarding capabilities. You can immediately see who is calling, you have automatic access to relevant customer information, you can check any colleague's presence and availability, you can answer and reroute their calls and much more. These rich facilities and functions enable all employees to provide a personal, precise and efficient service towards customers and colleagues.
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- New generation solutions built for true unified
communications and integration with Lync. We provide an open architecture which will co-exist with LYNC and other UC Vendors solutions. E.g. integration into Avaya, Broadsoft, Cisco etc.

- Solutions providing significant and documented business benefits in terms of enhanced customer service and employee productivity
- Attractive "look and feel" with a fully customizable and flexible user interface to serve a wide range of different needs and requirements
- Built for large transaction volume, providing fast response time
- A wide range of available functions and facilities for effective communication management.

This is a graphic of web-based statistics to optimize & monitor queue status and waiting time

What are your competitive advantages - why buy from you?

Zylinc:
- Zylinc has a proven track record of delivering reliable solutions that are mission-critical to large corporations
- Zylinc is leading edge in true unified communications
- Organizations can trim expenses and improve effectiveness in their business; providing access to Zylinc's true unified communications solutions enable employees achieve goals of higher effectiveness.
- Zylinc's solutions deliver strategic business benefits in terms of enhanced customer service and employee productivity
o Improves employee interaction
o Encourages collaboration
o Facilitates faster, better decisions
o Supports flexible working
o Reduces wasted calls
o Boosts productivity
o Reduces carbon footprint

About Zylinc - in their own words

Zylinc A/S develops innovative solutions for improved customer service and communication. Zylinc develops Contact Management solutions enabling enterprises to deliver enhanced customer services while increasing employee productivity. Our portfolio of software products comprises an advanced attendant console solution and an array of desktop and phone applications - we satisfy the communication needs of the entire enterprise, internally as well as externally.
Our solutions help employees easily access and share enterprise information and resources. This way, employees are enabled to deliver a more personalized and efficient customer service. Our software integrates existing communications platforms, including telephony, calendar, e-mail, call routing and switching, etc. We offer technical support and maintenance as well as installation and training in the use of our software solutions. Zylinc offers Mobile Presence in the Microsoft Lync Server 2010 client.


Our solutions are platform independent, supporting IBM Lotus Domino, Microsoft Exchange and Novell GroupWise. Zylinc's solutions are distributed via a network of partners: IBM, TDC, Axcess, Atea, ELTEL Networks, Lytzen IT, NetDesign and netIP.

We have installed around 70,000 business solution licenses in the Nordic area and 1.5 million calendar integration licenses in Europe. Zylinc is IBM Advanced Business Partner, Cisco certified CTDP partner (Cisco Technology Development Partner), and Microsoft ISV partner (Independent Software Vendor).
In addition, Zylinc has distribution agreements with a number of systems integrators.

http://crosstalk-techtionary.blogspot.com/2011/04/microsoft-lync-contact-centers-part-5.html