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but i'm tired of getting told the same thing by the dumb support thing on their website.  I paid for premium silk on november 14th and i still have not received any of it, and every time i write their support team they tell me to wait another 24 hrs, which i've been doing for far over a month, over and over.   how the hell can i talk to someone about this and get my silk?  i paid for premium silk, and i should get it.  if not then this is fraud, am i right?  please help me someone, give me a number i can call or something that helps with this.  i have a sequence number for it, mtcn number from western union, and my receipt/ paperwork from the western union transaction.  PLEASE HELP.