Bryton Sport forum > Rider 30/35
Speed and distance freez
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Speed and distance freez
10/03/2011 7:55 am

NEWBIE


Regist.: 10/03/2011
Topics: 1
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Hi I am having trouble with my speed and distance freezing after about 1-2 hours of riding my bike!
I have tried stopping to see if it comes back, I have tried stopping the record and starting again but no luck. I have ended up switching the device off then restarting! not good for recording a long ride!  
Anyone got any ideas?
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10/05/2011 4:50 am

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Regist.: 09/23/2011
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Hi, Bears on Location,

Can you let us know which model you are using? Also, can you send the link or your Bryton ID so that we can do some further check?  Thanks!
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10/07/2011 7:01 am

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Regist.: 10/03/2011
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Originally Posted by Bryton Sport:
Hi, Bears on Location,

Can you let us know which model you are using? Also, can you send the link or your Bryton ID so that we can do some further check?  Thanks!



Hi I have a Rider 35 where do I find my Bryton ID ?

35
UUID
1101110500001858
Version
R050
Is this what you need?
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10/08/2011 4:48 am

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Regist.: 09/25/2011
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Posts: 14
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Originally Posted by Bears On Location:

Originally Posted by Bryton Sport:
Hi, Bears on Location,

Can you let us know which model you are using? Also, can you send the link or your Bryton ID so that we can do some further check?  Thanks!



Hi I have a Rider 35 where do I find my Bryton ID ?

35
UUID
1101110500001858
Version
R050

Hi

You can send your track from bb2 link  or your BB2 details to
bryton by email so they know what your account is

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10/13/2011 3:52 am

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Regist.: 09/23/2011
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Hi,

Have you sent the link to support at Bryton? Does this issue still exist? Just in case, the email account is support@brytonsport.com
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12/12/2011 2:48 am

NEWBIE


Regist.: 09/23/2011
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I am having many customers having their Rider 30 units freeze during operation
What causes this please?
Kel
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12/14/2011 8:26 pm

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Regist.: 09/23/2011
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Hi, Nite Lights,

We haven't had many emails to support saying they have freezing problems.  Can you provide more details as in what conditions this happened? such as connecting to cadence sensor? heart rate monitor? riding in the rain? at certain temperature?  It might us to simulate the situation. Meanwhile, we will go for a test to see what might be the problem.
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