Use this format buy place all statements in your own words.


Current Date
Contact Person
Title
Company Name
Street Address
City, State Zip Code

Dear Contact Person,
RE: Account Number or Invoice Number, if applicable

On (date), I (bought, leased, rented, or had repaired) a (name product with serial and/or model number, or service performed).
I made this purchase at (location, date, time, and other important details).

Unfortunately, your product (service) has not worked satisfactorily (or the service was inadequate) because (state problem).
To resolve this problem, I would appreciate (state here the specific action you want). Enclosed are copies of my records (receipts, guarantees, warranties, cancelled checks, contracts, etc. DO NOT SEND ORIGINALS).

I look forward to your reply and resolution of my problem. I will wait (set a time limit. Remember: 30 working days for banks and 15 working days for other businesses) before seeking additional help from my United States Government Officials.

Please contact me at the address below or by phone (give numbers, with area codes).

Sincerely,
Your Name
Your Address
City, State, Zip Code

Enclosures
Cc: ( Better Business Bureau )
Cc: ( Your State Attorney General )
Cc: ( Santa Clara County District Attorney )
Cc: ( Your State Senator & State Representative )
Cc: ( Legal Department @ Playdom )
Cc: ( Federal Trade Commission )