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So my daughter posts a well-worded response of criticism here in your forum about the wheel, and didn't use any type of profanity or violate the TOS in any way.  And you decided to be "tough guys" and disconnect her from the game?  That's a 13-year-old girl.  Unbelievable.

I also see you deleted the thread.  But I read it.  You said "you should be happy it's free", essentially, and from that point on, she can't log on.  Her fish are probably dead, and you feel smug about yourselves.  

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Let me guess.  I'm next?  

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Day three of being stuck with "server connection error".  All for saying the wheel isn't random?  I don't get it!

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Originally Posted by Brian Engleman:
So my daughter posts a well-worded response of criticism here in your forum about the wheel, and didn't use any type of profanity or violate the TOS in any way.  And you decided to be "tough guys" and disconnect her from the game?  That's a 13-year-old girl.  Unbelievable.

I also see you deleted the thread.  But I read it.  You said "you should be happy it's free", essentially, and from that point on, she can't log on.  Her fish are probably dead, and you feel smug about yourselves.  

Hello Brian.

Forum Rules

• By registering for the forum, you agree to adhere to the following set of rules. These rules encompass all aspects of this site, including private messages and live chat.
• While debating and discussion is fine, we will not tolerate rudeness, racism, profanity (or attempts to bypass profanity filters), insulting posts, personal attacks or purposeless inflammatory posts. Our decision is final in these matters.
• Please refrain from posting meaningless threads, one word (or short) non-sense posts, or the such. Multiple or repeated posting in order to increase your post count is not allowed.
• While we are quite happy to have constructive criticism and suggestions, posting pointless negative comments such as "this sucks" is not helpful and they will be removed.
• We reserve the right to remove offensive posts without notice.
• Posts arguing about company policies are not allowed. You can contact us should you feel the need to discuss this.
• Posts discussing disciplinary actions are also not allowed.
• Also while these rules cover most common situations, they cannot anticipate everything. Consequently we reserve the right to take any actions we deem appropriate to ensure these forums are not disrupted or abused in any way.
• We also reserve the right to ban anyone who willfully violates the forum rules, as access to our community forums is a privilege, not a right. Banned users can still contact us via the link for support.

The user with the name Tuesday Engleman posted not a well-worded but rather nonconstructive criticisms towards the game. Here is my answer  to her  for the post about The Wheel of Fortune: "Once a daily rotation of the Wheel is free - a chance to win for FREE some fish, experience, diamond, or collector's item. Look at it as an additional bonus in the game. To complete the task is the choice of each player, as well as the rotation of the Wheel of Fortune". In the massage there is no such words as "you should be happy it's free".


Please, in your posts follow the Forum rules.


Best regards,


Alex

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I just don't understand because I didn't even argue with you.  I said what I thought would improve the game, and you gave your answer.  That was that...I thought.  

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Sorry, this is Tuesday...on Dad's account.  He forgot to log off.

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Wait...no he didn't.  Not sure why it's showing up as him.

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I would like to contact you through "support" tab, but I can't find it.  Where would I find this?  

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What I don't understand is that you say your rules state you can ban someone from the forum, but you've banned her from the GAME!

And this really IS Brian, this time.

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I can play the game now, for the first time in a week.  Thank you for reconsidering your reaction to my comment.

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Hi Alex,
I'm a new guest to this site and already have two tanks. I love this game but just wanted to know if there is a way to transfer fish from one tank to another.
Kathleen

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Sorry Alex, I thought this was a chat forum. I figured out my question. Like I said, I'm new, so pardon the dumbness. Ha. Kathleen