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prairieFyre Contact Center for Microsoft Lync is a modular, integrated software suite that provides sophisticated contact center functionality developed exclusively on the Unified Communications and Voice-over-IP architecture of the Microsoft© Lync™ Server 2010 platform.

It combines Automatic Call Distribution (ACD) and a modular suite of feature-rich, web-based applications with presence-aware telephony, conferencing, messaging, and agent mobility in a familiar, easy-to-use Microsoft Office interface.

Microsoft Lync Edition is the right solution for contact centers that

•Have deployed Lync Server 2010 Enterprise Voice
•Use Lync 2010 on employee desktops
•Require a more feature-rich ACD solution than the standard Microsoft Response Group
•Run enterprise-wide reports (from over 120 report templates) including trace and event reports
•View enterprise-wide, real-time statistics on desktop clients
•Control agent states, answering priorities and queues in real time
•Operate in a virtual contact center environment

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http://crosstalk-techtionary.blogspot.com/2011/04/lync-contact-centers-part-4-prairiefyre.html

As fast as a speeding contact answers the a call new contact center solutions are emerging for Lync. In this multi-part series, we will explore as much as possible who the players are and what the features are and the future trends and directions on contact centers. The companies listed are not listed in any order or importance. Here's a few:

The prairieFyre Contact Center for Microsoft Lync solution brings sophisticated functionality to contact centers with 10 to 250 agents. Small to midsize businesses get a broad feature set without the complexity and high costs that are typical of a large company deployment. While other solutions are standalone, prairieFyre Contact Center is built natively on the Microsoft Lync Server 2010 call control and Lync 2010 client.

The prairieFyre Contact Center for Microsoft Lync solution offers web-based modules that deliver rich functionality to support the diverse needs of agents and
supervisors-whether they are on-site or remote. Features include the following:
- Automated Call Distribution (ACD) for Microsoft Lync Server 2010 voice calls
- Microsoft Lync 2010 agent desktop client with integrated ACD soft phone
and full enterprise presence
- Supervisor and agent realtime displays of contact center performance
- Supervisor control of agents and queues
- Online collaboration between supervisors and agents
- Database administration and synchronization
- Data mining and precise forecasting using "what-if" scenarios
- Historical reporting and more than 100 report templates
- Customizable, flexible reporting options
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http://crosstalk-techtionary.blogspot.com/2011/03/microsoft-lync-contact-centers-part-1.html