| 01/24/2015 12:28 pm |
Cool Senior Member
Regist.: 11/18/2014
Topics: 9
Posts: 28
 OFFLINE | Imagine my surprise when I logged in (I do this daily) and went to buy some discus for my predators when it said I needed to add more neighbors (was able to buy them yesterday and they days preceding) http://prntscr.com/5wiwrm where did all my 'neighbors' disappear to? HELP !!!!! |
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| 01/24/2015 12:35 pm |
Cool Senior Member
Regist.: 11/18/2014
Topics: 9
Posts: 28
OFFLINE | man... even in the gifts as well.. nobody is showing... *curseword* http://prntscr.com/5wj3x4 I"m at level 32, by the way, if that helps in anyway... |
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| 01/24/2015 2:01 pm |
Cool Senior Member
Regist.: 11/18/2014
Topics: 9
Posts: 28
OFFLINE | wondering if I remove then add the game back if that would 'reboot' my lists... but man. if I loose all I have achieved up to that point, I will be disappointed... so I will await a reply ... hopefully soon... |
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| 01/25/2015 11:36 am |
Cool Senior Member
Regist.: 11/18/2014
Topics: 9
Posts: 28
OFFLINE | whew... they are BACK!!! I guess it just took a 'hard re-boot' to get 'er done... |
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| 01/26/2015 7:52 am |
Moderator
Administrator
Forum Expert
Regist.: 12/06/2012
Topics: 6
Posts: 840
OFFLINE |  Originally Posted by Peggi Sue Hoyt:
whew... they are BACK!!! I guess it just took a 'hard re-boot' to get 'er done...
Hello Peggi.
If you experience some technical difficulties with the game please follow our instructions under the game in the thread Help.
Try deleting the game, clearing your browser cache (you can see the instructions in the Help section under the game) and adding the game back. Don't worry, the game won't be reset!
If it doesn't help, try switching off your browser extensions (add-ons) which block ads like 'adflash', 'adblock', etc.
Best regards,
Alex |
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Support - service advicing people about what they should do after they have caused a backflash. Its common first advice is to cause another backflash and compare sensations.
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| 01/26/2015 9:27 am |
Cool Senior Member
Regist.: 11/18/2014
Topics: 9
Posts: 28
OFFLINE | Thank you, Alex. If the hard reboot had not worked, I would have followed your advice in deleting and re-adding the game back in. I wouldn't have done that before I was assured that my progress thus far would not be lost, however. so good to know now, just in case it happens again.
Very warm regards
Peg |
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my neighbors all disappeared!!
OFFLINE