OFFLINE

Her name is Gladys Lopez, and her phone number to reaccess her account because of the security precautions is a used one that she just recently received, so another user may be already using that "old" phone number without it actually being a valid phone number. Is there anythiung I can do?

OFFLINE

Please help, I'm gonna need an admin to see this and deal with it personally.

OFFLINE

if you look at the very bottom of this page you'll see a "help" link, go to "security" and see which of the various compromised account choices will be your best bet.