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Game issues
08/07/2018 11:58 pm

NEWBIE


Regist.: 12/24/2017
Topics: 2
Posts: 3
OFFLINE
Aqualife 3d has been down earlier today for like 5 to 7 hrs and what happened did they make changes? did they do updates? or what? when i got on it my neighbors r gone and now the fish i wanted to put in my tanks u have to have certain amount of neighbors to pay the fish. what is going on please let me know asap thanks.
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08/08/2018 6:06 am

Moderator
Administrator
Forum Expert


Regist.: 12/06/2012
Topics: 6
Posts: 840
OFFLINE
Hello Shauna,

our server was down for maintanance, after that game started to work as usual but there turned out to be an issue with friends. We are investigating it and will try to fix. We apologize for the inconvenience.

Best regards,
Aqualife 3D
................
Support - service advicing people about what they should do after they have caused a backflash. Its common first advice is to cause another backflash and compare sensations.
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08/08/2018 11:50 am

NEWBIE


Regist.: 12/24/2017
Topics: 2
Posts: 3
OFFLINE
still no neighbors and still not fixed. cant do tasks or anything without our neighbors so when will it be fixed? r u going to give everyone 10 diamonds b/c the game is not fixed at all. cant play without our neighbors and tasks to get them done?
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08/08/2018 11:53 am

NEWBIE


Regist.: 12/24/2017
Topics: 2
Posts: 3
OFFLINE
also when will the game be fixed
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08/08/2018 6:53 pm

NEWBIE


Regist.: 01/27/2018
Topics: 1
Posts: 1
OFFLINE
A friend of mine plays another game and EVERY time the game has a glich and has gone down they give everyone a "gift" once the game is back up - coins, game dollars or items needed to play the game. I've yet to see that happen in THIS game.
My game has been down all day. Wow, so fun...…………………………………...NOT.
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08/09/2018 5:04 am

NEWBIE


Regist.: 08/09/2018
Topics: 0
Posts: 1
OFFLINE
I lost all my friends in game, do something with it, it is not only my problem
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08/09/2018 1:13 pm

Junior Member


Regist.: 08/26/2016
Topics: 4
Posts: 5
OFFLINE
I still don’t have access to any of my friends in my game. This poses a problem because it prevents me from being able to complete challenges in the game. These are challenges that YOU set in the game to achieve higher levels and rewards. I also am unable to send and recieve gifts. This is also preventing me from being able to gain rewards in the game. This is the only reason that I continue to play this game and if this problem does not get rectified soon, I see no reason to continue playing. There are plenty of other games on Facebook that I can waste my time and spend my money on.
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08/10/2018 7:56 am

Junior Member


Regist.: 01/27/2014
Topics: 5
Posts: 6
OFFLINE
It seens this game isn't the moneymaker it once was, so we hardly ever get new items and when something goes wrong with a game, like the missing friends, they take forever to fix.  Since I pay to buy diamonds, I am very disappointed they don't do their part.
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08/10/2018 4:55 pm

NEWBIE


Regist.: 01/20/2018
Topics: 0
Posts: 1
OFFLINE
I have lost all my friends too.When is it going to be fixed?
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08/14/2018 1:32 am

Moderator
Administrator
Forum Expert


Regist.: 12/06/2012
Topics: 6
Posts: 840
OFFLINE
Dear Players,

we are doing our best to resolve the problem with friends that have disappeared from the game. The positive outcome depends not only on us but also on Facebook.
When the problem is resolved, all players will get extra bunch of diamonds from us.
We hope for your understanding and apologize fro the inconvenience.

Best regards,
Aqualife 3D
................
Support - service advicing people about what they should do after they have caused a backflash. Its common first advice is to cause another backflash and compare sensations.
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10/11/2019 2:15 pm

NEWBIE


Regist.: 05/22/2015
Topics: 0
Posts: 9
OFFLINE
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