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SINGTEL is tweaking its mobile broadband service to give customers on its higher-end plans a faster, more reliable connection on the go.

Singapore's biggest telco has also disclosed, for the first time, the average mobile broadband access speeds its customers can expect when they plug a dongle into their notebook computers to surf the Internet.

The company's executive vice president of digital consumers, Mr Yuen Kuan Moon, said it had 'seen a sharp rise in mobile data usage with the explosive growth of new web-enabled devices and bandwidth-hungry multimedia applications'.

In view of 'the rapidly growing number of customers who are demanding higher speeds with more consistent performance', it decided to roll out the new, faster service to customers on its mid-and-high end 7.2 and 21Mbps mobile broadband services.

SingTel has about 870,000 customers who use the thumb-sized plug-in mobile broadband modem known as a dongle to surf the Internet, the bulk of them on its entry level 3.6Mbps service which will not get the speed boost.

In support of the new initiative, and also in response to consumer and regulatory concerns over what consumers are really getting, SingTel is also disclosing the typical speeds consumers of those services can expect. Those using its 3.6Mbps service can expect to surf at speeds between 0.8Mbps and 2.1Mbps; those using its 7.2Mbps service will enjoy speeds of 1.4Mbps to 3.7Mbps; and premium customers on its 21Mbps service will blaze along at between 1.7Mbps and 4.8Mbps speeds.

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When I see this news on paper this morning (I normally took RC's yesterday paper), I was laughing loudly. Those with high-end plan must had felt cheated all these years. From my experience, I am using 2Mbps and my friend is using 7Mbps, we have almost the same speed, when we work side by side...hahaha

Wonder if they implement priority, does that mean those with lower plan will get marginalized? Sounds like discrimination...hahaha

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Somehow you like writing a report for singtel lol.

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I cut and paste from Strait Times. See the "- ST"...........lolx