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There’s a doc available by Microsoft on how to enable Quality of Services (QoS) in Lync which you can find here.  The purpose of this multi-part article (first part for QoS on Lync Client and second part for QoS on Lync Server) is to lay everything out in a concise manner to help you, the reader, understand how to enable QoS.  Keep in mind that this article is only for the ability to enable QOS, it is not a comprehensive guide on all the various dynamic ports available in Lync to lock down your firewalls.  For that, you can check out my other article here. Second of all, the question may arise, why and when would you want to enable QoS.  Audio and Video are synchronize traffic that can be affected by jitter, delay, and packet loss on an IP Network.  Lync has been designed to work without QoS but Lync Administrators can choose to enable both Lync endpoints as well as servers to mark Differentiated Services Code Point (DSCP) values on audio and video packets.  This ensures that audio/video packets get prioritized on a network that is enabled for Differentiated Services (DiffServ).

To better understand DiffServ and its affect on the network, please check out the excellent blog article written by fellow Lync MVP Jeff Schertz at the following URL: http://blog.schertz.name/2011/08/lync-qos-behavior/

http://www.shudnow.net/2011/11/04/enabling-qos-for-lync-server-2010-part-1/

http://www.shudnow.net/2011/11/28/enabling-qos-for-lync-server-2010-part-2/