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1. Press the volume up button on the TV remote control to increase the volume and ensure that the TV volume is not zero or too low to hear anything.

2. Press the volume up button on the EMAGINE remote control to increase the volume and ensure that the EMAGINE volume is not zero or too low to hear anything.

3. Try playing a different video (that you can confirm has sound), or play a music file instead to ensure that you are not playing a video that has no sound.

4. Leaving the TV switched on, switch off EMAGINE and restart EMAGINE again. Occasionally certain TV sets may fail to detect the HDMI input that EMAGINE is connected to.

5. Check all cable connections by unplugging and re-plugging them into their respective ports. Occasionally the HDMI cable comes loose and the connection is affected

6. Connect EMAGINE to a different HDMI input on the TV, in the event the HDMI input on the TV is faulty

7. Reconnect EMAGINE to your TV with another HDMI cable, in case the HDMI cable itself is faulty.

8. Perform a “Hard Reset”, by switching off EMAGINE’s power at the power switch, and switching on the power again. Then restart EMAGINE by using the remote control.

If you have tried all of the above and EMAGINE is still not working, your EMAGINE unit may be faulty. Please contact support at support@emagine.my